Privacy policy: The Wine Tunnels Ltd

This page sets out the basis on which any personal data that we collect from you, or you provide to  us, will be processed by us. 

For the purpose of the Data Protection Act 1998 (Act), the data controller is The Wine Tunnels  Limited or any subsidiary companies therein (we or us) a private limited company registered in  England & Wales, Registered Office: 11-12 Hallmark, Trading Centre, Fourth Way, Wembley,  Middlesex, HA9 0LB Head Office: Regus, Admirals Park, Victory Way, Dartford, Kent DA2 6QD  Registered Company number 10893496. VAT Registration number 276598050. Contact number  0203 900 3993. 

Information we may collect from you 

We may collect and process the following data about you: 

  • Information that you provide by filling in any form on our websites www.winetunnels.com or  www.whiskytunnels.com . This includes information provided at the time of making enquiries on the  site and on any subsequent visit into the sites. 
  • If you contact us, we may keep a record of that such contact and any relevant correspondence. 
  • Details of transactions you carry out through our sites and of the fulfilment of your orders. Details of  your visits to our sites (and the pages and any other resources that you access). 

IP Addresses 

We may collect information about your computer, including where available your IP address,  operating system and browser type, for system administration. This is statistical data about our  users' browsing actions and patterns and does not identify any individual. 

Cookies 

For the same reason, we may use a cookie file stored on your browser or the hard drive of your  computer. Cookies contain information that is transferred to your computer's hard drive. They help  us to improve our site and to deliver a better and more personalised service. For example, we may  use cookies to recall the information you provided when you registered or enquired, in order to save  you having to re-enter that information and so on. Some of the cookies we use are essential for the  site to operate. If you register with us or if you continue to use our site, you agree to our use of  cookies. 

Security and Storage of your personal data 

The data that we collect from you may be transferred to, and stored at, a destination outside the  European Economic Area (EEA). It may also be processed by staff operating outside the EEA who  work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the  fulfilment of your instructions, the processing of your payment details and the provision of support  services. By submitting your personal data, you agree to this transfer, storing or processing. We will  take all steps reasonably necessary to ensure that your data is treated securely and in accordance  with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be  encrypted (using SSL technology). Where we have given you (or where you have chosen) a password  which enables you to access certain parts of our site, you are responsible for keeping this password  confidential. We ask you not to share a password with anyone. 

Unfortunately, the transmission of information via the internet is not completely secure. Although  we will do our best to protect your personal data, we cannot guarantee the security of your data  transmitted to our site; any transmission is at your own risk. Once we have received your  information, we will use strict procedures and security features to try to prevent unauthorised  access. 

Uses made of your information 

None of the information you provide to us will be published or otherwise made available to any  other person on or via the sites. We may use information held about you in the following ways: 

  • To ensure that content from our site is presented in the most effective manner for you and  for your computer. 
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To provide you with information about products or services that you request from us or  which we feel may interest you, where you have consented to be contacted for such  purposes. 
  • To notify you about changes to our products or services. 

We may also use your data to provide you with information about products and services which may  be of interest to you and we may contact you about these by post, email, WhatsApp or telephone. 

If you are an existing customer, we will only contact you by electronic means (e-mail, WhatsApp or  SMS) with information about goods and services similar to those which were the subject of a  previous sale to you. 

If you are a new customer we will contact you by electronic means only if you have consented to  this. 

To unsubscribe from our mailing list simply click on the unsubscribe link available at the bottom of  every marketing email and you will be opted out of all email communications. 

Disclosure of your information 

We may disclose your personal information to any member of our group, which means any of our  subsidiaries, our ultimate holding company and its subsidiaries, for the time being as defined in  section 1159 of the UK Companies Act 2006. 

We may disclose your personal information to third parties: 

  1. For carrying out our obligations arising from any contracts entered into between you and  us. 
  2. In the event that we sell or buy any business or assets, in which case we may disclose your  personal data to the prospective seller or buyer of such business or assets. 
  3. If The Wine Tunnels Limited or substantially all of its assets are acquired by a third party,  in which case personal data held by it about its customers will be one of the transferred  assets.
  4. If we are under a duty to disclose or share your personal data in order to comply with any  legal obligation, or in order to enforce or apply our website terms of use or terms and  conditions for online sales and other agreements; or to protect the rights, property, or  safety of The Wine Tunnels Limited or its subsidiaries, our customers, or others. This  includes exchanging information with other companies and organisations for the purposes  of fraud protection and credit risk reduction. 

Your rights 

You have the right to ask us not to process your personal data for marketing purposes. We will  inform you (before collecting your data) if we intend to use your data for such purposes or if we  intend to disclose your information to any third party for such purposes. You can exercise your right  to prevent such processing by checking certain boxes on the forms we use to collect your data. You  can also exercise the right at any time by contacting us as suggested below. 

Links to other websites 

The site may, from time to time, contain links to and from the websites of our partner networks,  advertisers and affiliates. If you follow a link to any of these websites, please note that these  websites have their own privacy policies and that we do not accept any responsibility or liability for  these policies. Please check these policies before you submit any personal data to these websites. 

Access to Information 

The Act gives you the right to access information held about you. Your right of access can be  exercised in accordance with the Act. Any access request may be subject to a fee of £20 to meet our  costs in providing you with details of the information we hold about you. 

Changes to our Privacy Policy 

Any changes we may make to our privacy policy in the future will be posted on this page and, where  appropriate, notified to you by e-mail. The version of this privacy policy in force at the time of any  visit by you to the site shall be applicable for all relevant purposes at that time. 

Contact 

Any communication regarding this policy or any aspect of the site should be addressed to us at Wine  Tunnels Ltd, Regus, Admirals Park, Victory Way, Dartford, Kent DA2 6QD

or by email on:  storage@winetunnels.com or storage@whiskytunnels.com

The Whisky Tunnels

The Whisky Tunnels

Specialist whisky storage in Scotland through our sister company, The Whisky Tunnels.
The Wine Tunnels Ltd
Regus Building, Victory Way
Crossways Business Park
Dartford, Kent, DA2 6QD
Company Registration No. 10893496
VAT Registration No. 276598050
T: +44 (0)203 900 3993
E:  storage@winetunnels.com

Hours: Monday to Friday 10am-5pm