Terms and conditions of service


“WTL” means The Wine Tunnels Limited or Wine Tunnels Limited T/As Whisky Tunnels Limited whose registered offices are: 11-12 Hallmark,  Trading Centre, Fourth Way, Wembley, Middlesex, HA9 0LB Company Registration No. 10893496. 

“Client” or “Client’s” means the person, firm or corporation to whom WTL is providing the service to. 

“HMRC” Her Majesty’s Revenue and Customs 

“RH&D” Receipt, Handling and Despatch of Goods. 

“Stock” Wine, Whisky, Spirits any other bottled alcoholic beverage. 

“Instruction” Means any instruction to provide a service, given by the Client or its authorised representative (whose details have been previously  submitted to WTL) to WTL in writing received by WTL in respect of stock, regarding their delivery to WTL, despatch, storage, inspection,  collection, transfer or general management and where applicable, including all relevant HMRC Documentation and hauler’s/carrier’s movement  guarantee movement.  

These Terms & Conditions form a contract in relation to the provision of stock storage between Wine Tunnels Limited and/or Wine Tunnels  Limited T/As Whisky Tunnels Limited and the Client.  

1. Storage 

1.1. All wines, whisky or spirits stored with WTL are located at either London City Bond Limited, Dinton Woods, Catherine Ford Lane, Salisbury, Wiltshire, SP3 5HB or at London City Bond Limited, 100 Penilee Road, Hillington, Glasgow, G52 4UU.

1.2. WTL storage invoices are raised annually in advance and the fee is not refundable or part refundable should wine, whisky or spirits be removed from storage during that year.  

1.3. WTL will produce a stock report annually, detailing Client’s stock stored at that date with WTL. If there has been a change in the  account (receiving cases) then an updated stock report will be sent to the client at this time.  

1.4. Mixed cases will not be accepted for storage, unless official assortments supplied by the Producer/Chateaux, or unless agreed in  writing by WTL.  

1.5. On Request WTL will supply to the Client a photograph (“condition report”) of every case received into WTL. Please note that where  the stock is banded (in original wooden case with bands around the outside) the case will not be opened, and a photo will be taken  of the exterior of the case only. Condition reports will be charged on stock entering your account.  

1.6. WTL will take all reasonable care to ensure that your wine, whisky or spirits are at all times carefully handled and stored in the  optimum conditions, we shall have no liability to you for any ullage or deterioration that may occur over time through natural  processes to which all wines, whisky or spirits, corks, caps, bottles and/or packaging may be susceptible, however carefully handled  and stored. 

1.7. WTL shall always be happy to give our opinion, on request, as to the condition, saleability and/or drinkability of any of your stock, we  shall have no liability to you for any such opinion. We are not authorised to give financial or investment advice under Financial  Services Legislation, or regulated under such legislation. 

1.8. WTL shall be entitled to sub-contract the warehousing of your stock to any third party warehousing service provider of our choice. 

2. Instructions 

2.1 The Client shall be responsible for the accuracy of all instructions. 

2.2 Instructions shall not be binding on WTL until any and ALL storage, RH&D, Condition Report charges, Transport & Transfer charges, Duty and VAT payable in respect of the release of the Goods from storage has been paid to and received by WTL. 2.3 Instructions given to WTL shall not take effect unless actually received by WTL. 

2.4 Instructions shall continue in full force until cancelled or superseded. 

2.5 WTL shall be under no obligation to cancel or amend any instructions after receipt should the Client so request. WTL shall use its reasonable endeavours to act on requests from a Client for cancellation or amendment of such instructions prior to execution and  reserves the right to charge an administration fee in the event that costs are incurred by WTL as a result of such cancellation or  amendment.  

2.6 WTL may at its absolute discretion and without incurring any liability whatsoever refuse to act on any instructions for any reason.  

3. Receipt of Goods 

3.1. WTL will provide the Client with a Stock report on an annual basis. It is the responsibility of the Client to ensure that the details contained within this document are correct as WTL is unable to accept any responsibility or financial liability for the input of incorrect  data.  

3.2. WTL will only accept goods on behalf of the Client if accompanied by valid appropriate documentation as follows:

3.2.1. A sales invoice showing purchase prices must accompany all wines, whisky and spirits. Any wines, whisky and spirits received  without values will be entered and landed into the client’s account at the current market value at this date.  

3.2.2. An invoice to show that all relevant UK Taxes have been paid must accompany Duty Paid wines, whisky and spirits not coming  from another UK bonded Warehouse.  

3.2.3. WTL must receive prior warning in the form of a detailed list of all wines, whisky and spirits being delivered to a WTL storage  account. This should include In Bond prices where applicable. 

3.3. By accepting wines, whisky and spirits for storage we do not give you any warranty or make any representation to you except: 3.3.1. That the Stock appears to be as described by you and by the accompanying documentation 

3.3.2. Where it is a re-packed case(s), or where the exterior of the case(s) does not state the wines, whisky and spirits name, LCB can open the case(s) and check the contents of the case(s). This process does not constitute verification of the wines, whisky and  spirits. WTL will not be liable to the Client or any other party for any losses however caused arising out of, or connected to the  discovery that the contents of the case(s) are not as described in the delivery documentation or on the outside of the case(s).  3.3.3. WTL and LCB may, but will not be obliged to open cases in order to check contents. 

3.3.4. The contents of each case were as depicted in the condition report sent to you, at the time they were taken.  3.4. WTL will advise you if any wines, whisky and spirits received appears to be not as described by you, or is missing, damaged or in  unsatisfactory condition, and if for any reason we decline to accept any wine or whisky for storage. 

4. Deliveries/Collections/Transfers 

4.1. All deliveries and transfers are charged for upon receipt of written instruction. Please contact WTL for a quote. 4.2. A minimum of 72 hours notice is required for the withdrawal of stock. 

4.3. Any goods that have not been collected within three working days of the agreed collection date will be liable to be re-booked into  stock, incurring additional administration and storage charges.  

4.4. From time to time WTL may use third party carriers and cannot be held directly responsible for their actions.  4.5. Any broken, damaged, missing or incorrect products should be reported to the carrier and noted on the delivery note and/or the  carrier’s electronic handheld device at the time of delivery; It should also be reported to us by telephone and in writing within 24 hours of any breakages or discrepancies. 

4.6. WTL shall be entitled to reject any claim for broken or damaged products, incorrect quantities or incorrect products if you do not  notify us of it as soon as reasonably possible and within 5 working days after the day of delivery at the latest. 4.7. All Underbond orders must state the Client’s account, a valid Bond Address, Contact person at the Bond address, and will be fulfilled  within the agreed delivery criteria subject to acceptance by the receiving warehouse.  

5. Charges and Payment Terms 

5.1. WTL Storage & Associated Costs document is a confirmation of all charges associated with storing with us and by opening at account with us you are agreeing to these charges.  

5.2. All WTL invoices are due for payment in full without deduction, set off or counter claim within 5 days from the date of WTL’s invoice.

5.3. WTL expressly reserves a lien and power of sale over the entire Client’s wines, whisky and spirits and goods belonging to the Client under the Company’s control for any storage, fees, costs and expenses or other charge or money owing to it by the Client. If any such  sum remains unpaid (in full or in part) more than 3 months after it becomes due, WTL is entitled to: 

5.3.1. Retain the Client’s goods in its possession until full payment is made; and  

5.3.2. Dispose of the Client’s goods in such manner and at such price as WTL thinks fit on the expiry of 21 days’ notice to the Client.  Such notice shall be: Given in accordance with the Notices clause below; State the amount due; and State WTL’s intention to dispose of the Client’s Goods unless the amount due is paid in full by the expiry of the notice  period.  

5.4. WTL will apply the proceeds of any disposal under this clause in the following order: 

5.4.1. Payment of disposal costs; 

5.4.2. Payment of outstanding fees, costs, expenses charged under or in connection with this agreement; 

5.4.3. Subject to remainder of this clause, payment of any remainder to the Client. 

5.5. The Client must keep WTL informed of their current contact details (i.e. postal address, email address and telephone number). WTL  will use these details to send notices pursuant to this agreement (see Notices clause below). If the Client does not respond to a Final  Notice (see below) during the Final Notice Period then the Client shall forfeit the Remainder Monies to WTL and those monies shall  be transferred absolutely to WTL and be WTL’s property and WTL shall be entitled to keep, dispose, use of apply those Remainder  Monies as it sees fit.  

5.6. If, having exercised its lien and power of sale, there are monies due to the Client (Remainder Monies) then WTL will notify the Client  in writing to their last known address (Remainder Money Notice). Such notice shall be: 

5.6.1. Given in the accordance with the Notices clause below; 

5.6.2. State the amount to be remitted to the Client 

5.6.3. Request the Client’s payment details; 

5.6.4. State WTL’s intention to hold the Remainder Monies with no interest accruing to the Client for 3 months from the date of the  notice (Notice Period); 

5.6.5. State that if WTL does not hear from the Client within the Notice Period then the Client may forfeit the Remainder Monies  which shall be transferred absolutely to WTL. 

5.7. If the Client does not respond to a Remainder Monies Notice within the Notice Period then WTL shall then send to the Client another  Notice (Final Notice). Such notice shall be: 

5.7.1. Given in accordance with the Notices below; 

5.7.2. State that the Client has not responded to the Remainder Monies Notices; 

5.7.3. Request the Client’s payment details; 

5.7.4. State WTL’s Intention to hold the Reminder Monies with no interest accruing to the client for a further period of 3 months from  the date of the Final Notice (Final Notice Period)  

5.7.5. State that if WTL does not hear from the Client within the Final Notice Period then the Client will forfeit the Remainder Monies  which shall be transferred absolutely to WTL.  

5.8. WTL reserve the right to refuse the release of the Client goods pending receipt of cleared funds to ensure that the Client’s outstanding  debt remains below the cost value of the stock held with WTL. 

5.9. WTL shall be entitled to charge interest on unpaid invoices at 10% above the Bank of England base rate from the date the payment  was due. Such interest shall accrue on a daily basis from the due date of the invoice until date of actual payment and cleared funds  of the overdue amount. 

5.10. All rates and charges will be subject to annual review.  

6. Notices 

6.1. A notice given to a party under or in connection with this agreement shall be in writing and sent to the party at the address or email address given at the time of entering into this agreement or as subsequently notified in writing to the other party.  6.2. Any notice shall be deemed as have been received: 

6.2.1. If delivered by hand at the time the notice is left at the proper address; 

6.2.2. If sent by pre-paid Royal Mail first class post or other next day working day delivery service, at 9.00am on the second business  day after posting; 

6.2.3. If sent by email at 9:00am on the next Business Day after transmission.  

7. Insurance 

7.1. If Insurance is taken, the Insurance Policy in place covers all risks of physical loss or damage in line with Institute Cargo Clauses A subject to the exclusions and terms within the policy. 

For a copy of the policy wording please contact us at storage@winetunnels.com or storage@whiskytunnels.com 

8. Termination 

8.1. WTL reserves the right to suspend or terminate the Client’s account if it reasonably appears to WTL that the Client is in breach of any  of the published Terms and Conditions.  

8.2. Either WTL or the Client may terminate this contract of storage by giving the other 2 weeks notice in writing via email and to WTL’s  Head Office address. If to the Client, notice shall be to the Client’s last known postal address and email address. 8.3. The Client shall immediately pay WTL all of WTL’s outstanding unpaid invoices and interest and, in respect of Services supplied but  for which no invoice has been submitted, WTL shall submit an invoice, which shall be payable by the Client immediately on receipt. 8.4. Goods shall be returned to the Client at the Client’s expense.  

8.5. Once notice is given by WTL, no incoming Stock will be accepted into the Client account. Any and all incoming stock will be returned  back to the originating source at the Client’s expense. 

9. Effectiveness of Terms & Conditions 

9.1. These terms and conditions take effect immediately and supersedes all previous versions that are now null and void. 9.2. Receipt of stock into the WTL bond is classed as acceptance of these Terms and Conditions by the Client. 9.3. WTL reserves the right to alter these Terms & Conditions subject to 28 days notice being given to the Client.  

10. Identification, Personal Information and Anti-Money Laundering 

10.1. WTL reserves the right to require you to confirm your identity before fulfilling your Order and opening an account.

10.2. WTL reserves the right to require you to provide any additional documentation requested at our discretion in order to meet our customer due diligence requirements before fulfilling your Order. This includes situations where payment has already been made.

10.3. WTL will only collect and use your personal information in accordance with our privacy policy. 

10.4. WTL collects your personal information for purposes which may include verifying your identity, processing your Orders and contacting  you for direct marketing purposes. Unless you provide certain key personal information to us, you will not be able to transact with  us. 

10.5. We may disclose your personal information to third parties which may include: 

10.5.1.our related entities; 

10.5.2.third party suppliers who assist us in performing our functions and activities, such as identity-verification, call centre, customer  service ticketing, IT, payment processors and electronic marketing services providers – some of these suppliers may be located  outside of UK. 

10.5.3.insurers, financial institutions and legal and professional advisers; 

10.5.4.government, regulatory or law enforcement agencies; 

11. Law/Jurisdiction 

11.1. English law shall apply to this contract. The Client agrees to submit to the jurisdiction of the English courts. 

Wine Tunnels Limited & Wine Tunnels Limited T/As Whisky Tunnels Limited 
Registered in England Company No. 10893496
VAT No. 276598050  

Head Office: Regus Building, Admirals Park, Victory Way, Dartford, Kent, DA2 6QD 
Registered Office: 11-12 Hallmark Trading Centre, Fourth Way, Wembley, Middlesex, HA9 0LB 
+44 (0)203 900 4100

The Whisky Tunnels

The Whisky Tunnels

Specialist whisky storage in Scotland through our sister company, The Whisky Tunnels.
The Wine Tunnels Ltd
Regus Building, Victory Way
Crossways Business Park
Dartford, Kent, DA2 6QD
Company Registration No. 10893496
VAT Registration No. 276598050
T: +44 (0)203 900 3993
E:  storage@winetunnels.com

Hours: Monday to Friday 10am-5pm