Trade client accounts
Our service
Wine Tunnels is committed to the highest levels of customer service and we invite phone calls during our office hours, Monday to Friday 10am-6pm on 0203 900 3993.
In addition, this website offers you the opportunity to manage the arrival, storage and onward delivery of your portfolio of fine wines. Please view Manage your account for full details.
Security:
No details of clients are kept on our webserver, except for their unique Customer codes. Our client records are kept within the Xero accounting system, certified as compliant with ISO/IEC 27001:2013 which is globally recognized as the premier information security management system (ISMS) standard.
One off Account Set-up Fee |
£25 |
Per Month Charge for Storage:Minimum monthly charge of £50 for storage per year Please note: storage prices do not include insurance.If you want your wine insured in storage it will be charged at 1% of the total value of the wines with a minimum fee of £10. You can order Insurance through My Stock when you are logged in to your account |
£1.50 per 12x75cl
|
Receiving Cases into The Wine Tunnels
A one-off charge per case payable on receipt of cases into the Warehouse. |
£3.50 per 12x75cl £1.75 per 6x75cl or less |
Condition ReportsAll cases once landed in your account will be photographed. You can order condition reports through My Stock when you are logged in |
£12.00 per item/case – no matter what the size. |
Internal Transfer Costs:A one-off charge per case payable on request for transfer to other Wine Tunnels Accounts: |
£3.00 per item |
Indicative Delivery Costs:Please note: these delivery prices do not include insurance.If you want your cases insured for delivery it will be charged at 1% of the total value of the wines with a minimum fee of £5. You can order Insurance through My Stock when you are logged in to your account |
Per caseLondon: £17.50 |
All these options are found under My Account when you are logged in
1. 'Advise arrival' of a new consignment
- Use 'Advise arrival' to let us know of your plans to add new stock to your portfolio.
- Add a record to help us identify a new delivery at the Bonded warehouse - even if you notify us months in advance.
2. Land new consignments
- When new stock arrives, we will identify and personally ensure it is added to your portfolio.
- We need evidence of the value of your new consignment. You can use 'Send valuation' to send evidence of the price you paid for your wine, or send it to us by email: storage@winetunnels.com
- As soon as your addition has been safely stored in the bonded warehouse, it appears in your account's My Stock for you to view and manage.
3. Order condition reports
- Go to My Stock, select your items and use 'Condition Report' to be directed to an order form and send your request.
- When you have ordered your report, a 'C' will appear beside the item, and we aim to send your report by email within 5 working days.
4. Insure your wines
- Go to My Stock, select your items to insure in storage
- 'Insurance' is charged at 1% per year of the current valuation we hold for your selection
- You can also insure your wine for delivery when you choose to Move any part of your portfolio at 1% of the current valuation.
5. Arrange for collection, transfer or removal of stock
- Go to My Stock, select the items you want to move and use 'Move or transfer' to set the process in motion.
No details of clients are kept on our secure webserver, except for their unique Customer codes, account codes, name and email.
Our client personal records are kept within the Xero accounting system, certified as compliant with ISO/IEC 27001:2013 which is globally recognized as the premier information security management system (ISMS) standard.
